❓ Frequently Asked Questions

Pojko FAQ — your question All answers here

Whether it's registration, payments, bonuses, games, or your account — find clear, straightforward answers to all your questions right here.

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Account & Registration
All questions related to registration, login, password reset, profile updates, and account security.
Payments & Transactions
Answers to questions about deposits, withdrawals, bKash, Nagad, Rocket, and bank transfers.
Bonuses & Offers
Information on Welcome Bonuses, free spins, reload bonuses, cashback, and promo codes.
Games & Platform
Questions about slots, Live Casino, Sports Betting, lottery, and jackpot games.
Security & Privacy
Questions about SSL protection, data privacy, two-factor authentication, and account security.
Responsible Gaming
Questions about deposit limits, self-exclusion, cooling-off periods, and responsible gaming.

Frequently Asked Questions

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Account & Registration

Just 2–3 minutes. Enter your name, mobile number, email, and password, then verify with the OTP sent to your phone — and your account is ready. No paperwork, no lengthy process. Registration page Get started now.
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No. Pojko's rules allow only one account per person. If multiple accounts are detected, all accounts may be closed and balances forfeited. Please register using your own details.
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on the login page Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email. You'll receive an OTP — use it to set a new password. The whole process takes under 3 minutes.
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After 5 consecutive incorrect password attempts, your account will be automatically locked for 30 minutes. Please try again after 30 minutes, or reset your password using "Forgot Password?". For immediate assistance, contact us via live chat.
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Yes. Log in and go to Account Settings. Enter your new number or email and verify it with an OTP. For security reasons, changes may take up to 24 hours to take effect. Contact support if you run into any issues.
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Payments & Transactions

The minimum deposit at Pojko is just ৳200 (two hundred BDT). You can fund your account directly via bKash, Nagad, or Rocket. For full details on limits and payment methods, Payments page View.
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Most withdrawals are completed within 5–15 minutes. In cases where additional verification is required, it may take up to 24 hours. Bank transfers may take 1–6 hours. Withdrawals made after midnight may be processed the following morning.
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Wait 5 minutes and refresh the page. If your balance still hasn't updated, reach out via Live Chat and share your transaction ID or a screenshot. We'll verify and resolve it quickly. No payment is ever lost.
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The minimum withdrawal is ৳500. Daily withdrawal limits may vary based on your account tier. VIP members enjoy higher limits. To check your specific limit, Payments page View or ask our support team.
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pojko does not charge any fees on deposits or withdrawals. However, your mobile banking provider (bKash/Nagad/Rocket) may apply their own charges, which are beyond pojko's control.
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Bonuses & Offers

Your 100% welcome bonus will be credited automatically after your first deposit following registration — no promo code needed. The deposit must meet the minimum required amount. For full terms, Bonus page available.
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Not directly. Bonus funds cannot be withdrawn until the specified wagering requirements are met. Typically, you must wager 30–50x the bonus amount. Once completed, your winnings become available for withdrawal. Terms Bonus page View.
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Free spins can be used on specific slots games. Log in and go to the "Bonuses" section to see your available free spins, including which games they apply to. They have a limited validity period, so be sure to use them promptly.
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pojko regularly offers promo codes through various campaigns. Enter the code in the promo code box during registration or before making a deposit to receive bonus credits or free spins. You'll still receive standard bonuses even without a promo code.
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Games & Platform

Pojko offers 1,000+ games — slots, Live Casino, table games, Sports Betting, lottery, and jackpots. New games are added regularly. Popular Games, New Games and Jackpot View category.
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Yes, Pojko is fully mobile-friendly. You can play directly from any smartphone browser — no separate app download needed. It works seamlessly on both Android and iOS. Platform page View.
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Log in, then In the Lottery Section Go. Select your preferred lottery, choose the number of tickets and your numbers, then pay from your wallet. Results will be automatically notified to your account.
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Pojko's Live Casino features rooms with Bengali-speaking dealers. Bengali chat support is also available in international dealer rooms. Games include live roulette, blackjack, baccarat, and more.
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Security & Privacy

Yes. Pojko uses 256-bit SSL encryption. Your personal information is never sold or shared with third parties. Our Privacy Policy Read more.
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Log in and go to the "Security" section in Account Settings. Enable "Two-Factor Authentication." From then on, you'll receive an OTP on your mobile each time you log in. This significantly improves the security of your account.
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Change your password immediately and notify us via live chat or at support@pojko.bet. Our security team will investigate promptly and, if necessary, temporarily secure your account.
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Responsible Gaming

Log in and go to the "Responsible Gaming" section in your account settings. Set daily, weekly, or monthly deposit limits. Decreases take effect immediately; increases take effect after 24 hours. For more details, on the Responsible Gaming page available.
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Go to the "Responsible Gaming" section in your account settings and select self-exclusion — available for periods from 6 months up to 5 years. This is a final decision and cannot be reversed during the exclusion period. Learn more
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Absolutely not. Pojko strictly enforces an 18+ policy. Date of birth is verified at registration, and suspicious accounts are investigated. Any account found to belong to a minor will be closed immediately.
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Learn More About pojko

Pojko is one of Bangladesh's most popular online gaming and betting platforms, with millions of Bangladeshi members enjoying games every day. This FAQ page provides clear, straightforward answers to the most frequently asked questions.

If you're a new member, start by visiting the Registration Register. Registration is completely free and takes just 2–3 minutes. Once your account is set up, deposit via bKash, Nagad, or Rocket and start playing with your welcome bonus.

Pojko's payment system is built entirely around Bangladesh — supporting all major mobile banking methods including bKash, Nagad, and Rocket. Deposits are instant, and withdrawals are typically processed within 5–15 minutes.

Bonuses are a common source of questions. All Pojko bonuses are credited automatically — no separate application required. However, bonus funds cannot be withdrawn directly; wagering requirements must be met first. Make sure you understand the terms and conditions.

Pojko takes security seriously. Your account and personal data are protected through 256-bit SSL encryption, two-factor authentication, and regular security audits. If you notice anything suspicious, contact support immediately.

Responsible gaming is a core principle at pojko. We believe gaming should be a source of entertainment, not stress. Deposit limits, session timers, cooling-off periods, and self-exclusion tools are all available at no cost. Use them whenever you need to.

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Chat with us directly on Live Chat — our support team is available 24 hours a day. You can also reach us by email at support@pojko.bet.

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